When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between the Goldsmiths’ Centre and yourself.

Are there any surcharges on the price of tickets?

Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. Prices are correct at time of going to press and are however subject to change without notification. 

What happens if you are unable to attend an on-site or online programme for which you have purchased a ticket?

On-site events and courses

Unfortunately, we cannot issue any refunds for cancellations made by ticket holders for on-site or online events or courses. Where possible, we will aim to resell your ticket for the full price paid, including payment processing fees, and offer a refund. However, we cannot guarantee that your place will be filled.

Please note that, where possible, we record all online events and make these recordings available both via email and through the Goldsmiths’ Centre’s online Skills Hub at www.goldsmiths-centre.org/resources

Online events and courses

Unfortunately, we cannot issue any refunds for cancellations made by ticket holders for events and courses held online.

What happens if the Goldsmiths’ Centre has to cancel an event or course?

We reserve the right to alter our advertised arrangements for events and courses, and to cancel, postpone or reschedule an event, course or exhibition without notice. If this occurs and you have purchased a ticket for an event we will, where possible, offer you an exchange, a transfer to the new event date or refund of your ticket(s) for the full price paid, including payment processing fees. No refunds will be offered for travel expenses or accommodation. We therefore advise those travelling from outside of London to opt for flexible booking options for travel and accomodation.  

Upon any event cancellation, postponement or rescheduling, or technical problems, we will attempt to contact ticket holders in advance via email and keep you regularly updated on new event dates. We recommend that you check your email inbox before visiting the Goldsmiths' Centre to avoid an unnecessary journey should an event be cancelled, postponed or rescheduled.

How do I attend an online programme?

Most of our online programmes are delivered via the webinar platform Zoom and, where applicable for some of our courses, we will provide access to our Virtual Learning Environment via email. 

Please ensure that you have a stable internet connection and a device that can run Zoom. We cannot take responsibility or offer refunds if you experience any technical problems when attending a programme.  

We will of course endeavour to provide you with technical support where we can and ask you to email us straight away at boxoffice@goldsmiths-centre.org for online events and moodlesupport@goldsmiths-centre.org for online courses.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and your unique 8 digit booking reference number. Present this ticket on arrival or if you don’t have a printer, simply show your ticket to us on your mobile phone.

When a discount is claimed, you may be asked to bring proof of your identity or concession entitlement (e.g. membership card, age or student status), upon entry to an event.

How is my ticket valid?

Your online ticket(s) is/are valid for the number of individuals, the date and the time slot stated on your ticket confirmation.

Once purchased online tickets may not be used in conjunction with any other offer. No ticket may be resold. Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Can I purchase a ticket at the box office or on the day?

For online events, you can book on the day and until the start of the event through our online booking system. We have capacity for up to 1000 people per event and you will be sent a recording post-event via email if you are unable to attend.

For in person events, if there are spaces available you can book on the day, but if we are full, then you cannot. For your protection, we are only accepting card payments or contactless transactions at this time. If you wish to check availability of ticket sales, then please check our website, call 020 7566 7650 or email boxoffice@goldsmiths-centre.org

Is my payment data and personal information secure?

The Goldsmiths’ Centre takes the security of your personal data as a high priority. All payments are processed through a secure WorldPay payment gateway. This system encrypts your bank card and personal details to ensure that these cannot be accessed by anyone else when transmitted over the internet. 
At no time will the Goldsmiths’ Centre pass on your information to third parties, unless you have given prior permission to do so. When you make a purchase, you will be given the option to subscribe to our mailing list and specify whether you wish to hear regularly about upcoming courses, events, exhibitions and offers at the Goldsmiths’ Centre. Please see http://www.goldsmiths-centre.org/about-us/website-policy/privacy-policy/ for full details on how we process your data.

Is there wheelchair access?

Yes.

Will I be filmed or photographed during an event, course or visit to an exhibition?   

Our Goldsmiths’ Centre events may occassionally be recorded (but not livestreamed), subject to image copyright and receiving permission from the speaker/s to do so, and shared publicly for the purpose of widening access to our content. We clearly state if an event is going to be recorded on our event listings when purchasing tickets, and during the event itself. 

All captured recordings do not show you and other audience members, but present just the speakers on screen who will have provided their consent to be filmed. Attendees, who have questions about the recording, are encouraged to contact a member of our team or a moderator prior to the event or via the event chat.   

By purchasing your ticket, you agree (on your behalf or of any individuals that you have purchased tickets for) that we and any third party authorised by us may include you and those you have bought tickets for in such films, photographs and/or sounds recordings and may exploit such films, photographs and sound recordings in perpetuity in any format whatsoever without payment.

How can I report misconduct?

The Goldsmiths’ Centre provides equal opportunities and is committed to the principle of equality regardless of race, colour, ethnic or national origins, religious belief, political opinion or affiliation, gender, martial status, sexual orientation, gender reassignment, age or disability. Whilst you are participating in the programmes from the Goldsmiths’ Centre, you can expect to be treated fairly and equally by all staff, tutors, speakers and other course participants. 

If you experience or witness any discriminatory act or attitude whilst participating in the Goldsmiths’ Centre’s programmes, you can report it by emailing boxoffice@goldsmiths-centre.org or calling 020 7566 7650. All reports will be taken seriously and acted upon swiftly.