You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take it with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
Unfortunately we cannot issue any refunds for cancellations made by ticket holders.
We reserve the right to alter our advertised arrangements for events and courses, and to cancel an event, course or exhibition without notice. If this occurs and you have purchased a ticket for an event, course or exhibition we will where possible offer you an exchange or refund of your ticket(s).
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book at our box office for another date.
You can contact us via email at firstname.lastname@example.org or via phone at (0)20 7566 7650.