FAQs / Help
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take it with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
On-site events and courses
Unfortunately, we cannot issue any refunds for cancellations made by ticket holders for on-site events or courses.
You will be reissued with a refund if the Goldsmiths’ Centre has to cancel an event.
In the case that you are unwell with COVID-19 or have been in contact with someone who has contracted COVID-19, we will ask you not to come to the Goldsmiths’ Centre. Where possible, we will offer you an exchange or voucher for your ticket(s) for the full price paid, including payment processing fees.
Online events and courses
Unfortunately, we cannot issue any refunds for cancellations made by ticket holders for events and courses held online.
Please note that, where possible, we record all online events and make these recordings available both via email and through the Goldsmiths’ Centre’s online Skills Hub at www.goldsmiths-centre.org/resources
On completion of your order, you will be emailed a DigiTicket containing a barcode and your unique 8 digit booking reference number. Please do check your Junk folder if you do not recieve this within an hour of booking. Present this ticket on arrival or if you don’t have a printer, simply show your ticket to us on your mobile phone.
When a discount is claimed, you may be asked to bring proof of your identity or concession entitlement (e.g. membership card, age or student status), upon entry to an event.
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
If you would like to discuss your access needs with us ahead of your visit or attending an online programme, please email firstname.lastname@example.org or call (0)20 7566 7650.
For online events, you can book on the day and until the start of the event through our online booking system. We have capacity for up to 450 people per event and you will be sent a recording post-event via email if you are unable to attend.
For in-person events if there are spaces available you can book on the day, but if we are full, then you cannot. For your protection, we are only accepting card payments or contactless transactions at this time.
If you wish to check availability of ticket sales, then please check our website, call 020 7566 7650 or email email@example.com
Most of our online programmes are delivered via the webinar platform Zoom and, where applicable for some of our courses, we will provide access to our Virtual Learning Environment via email.
Please ensure that you have a stable internet connection and a device that can run Zoom. We cannot take responsibility or offer refunds if you experience any technical problems when attending a programme.
We will of course endeavour to provide you with technical support where we can and ask you to email us straight away at firstname.lastname@example.org for online events and email@example.com for online courses
You can contact us via email at firstname.lastname@example.org or via phone at (0)20 7566 7650.
You will be reissued with a refund if the Goldsmiths’ Centre has to cancel an onsite or online event or course. We reserve the right to alter our advertised arrangements for events and courses, and to cancel, postpone or reschedule an event, course or exhibition without notice. If this occurs and you have purchased a ticket for an event we will, where possible, offer you an exchange, a transfer to the new event date or refund of your ticket(s) for the full price paid, including payment processing fees.
Upon any event cancellation, postponement or rescheduling, including due to COVID-19 or technical problems, we will attempt to contact ticket holders in advance via email and keep you regularly updated on new event dates. We recommend that you check your email inbox before visiting the Goldsmiths' Centre to avoid an unnecessary journey should an event be cancelled, postponed or rescheduled.
If you contract COVID-19 up to 14 days after attending the event, please inform us via phone or email at email@example.com
We will then be able to inform other participants as well as our speakers, staff and tutors to minimise the spread of the virus.
Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. Prices are correct at time of going to press and are however subject to change without notification.
Your on-line ticket(s) is/are valid for the number of individuals, the date and the time slot stated on your ticket confirmation.
Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.
Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.
The Goldsmiths’ Centre takes the security of your personal data as a high priority. All payments are processed through a secure WorldPay payment gateway. This system encrypts your bank card and personal details to ensure that these cannot be accessed by anyone else when transmitted over the internet.
At no time will the Goldsmiths’ Centre pass on your information to third parties, unless you have given prior permission to do so. When you make a purchase, you will be given the option to subscribe to our mailing list and specify whether you wish to hear regularly about upcoming courses, events, exhibitions and offers at the Goldsmiths’ Centre. Please see http://www.goldsmiths-centre.org/about-us/website-policy/privacy-policy/ for full details on how we process your data.
Programmes that host online, via the webinar platform Zoom, are often recorded. All captured recordings do not show you and other audience members, but present just the speakers on screen who will have provided their consent to be filmed.
Occasionally, we may, or we may authorise a third party to, carry out filming, photography and/or sound recordings at onsite events at the Goldsmiths’ Centre. We will always let visitors know if filming or photography is taking place during their visit.
By purchasing your ticket, you agree (on your behalf or of any individuals that you have purchased tickets for) that we and any third party authorised by us may include you and those you have bought tickets for in such films, photographs and/or sounds recordings and may exploit such films, photographs and sound recordings in perpetuity in any format whatsoever without payment
The Goldsmiths’ Centre provides equal opportunities and is committed to the principle of equality regardless of race, colour, ethnic or national origins, religious belief, political opinion or affiliation, gender, martial status, sexual orientation, gender reassignment, age or disability. Whilst you are participating in the programmes from the Goldsmiths’ Centre, you can expect to be treated fairly and equally by all staff, tutors, speakers and other course participants.
If you experience or witness any discriminatory act or attitude whilst participating in the Goldsmiths’ Centre’s programmes, you can report it by emailing firstname.lastname@example.org or calling 020 7566 7650. All reports will be taken seriously and acted upon swiftly.